The Use of Digital for Public Service Provision in Sub-Saharan Africa

Public services play an important role in a country’s productivity, growth and development. Yet there is widespread variation in the quantity and quality of public services provided, in part due to information asymmetries, high transaction costs, and weak institutions. In light of these challenges, one promising trend over the past two decades has been the growth in the coverage and adoption of digital technologies, in particular information and communication technologies (ICTs), especially in remote rural areas (Aker & Mbiti, 2010; Aker 2011; Aker 2017).
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Aker J.C., Cariolle J. (2020) "The Use of Digital for Public Service Provision in Sub-Saharan Africa" Ferdi Note brève B209, septembre